Virtual Surveys

Book a Video Survey to get a free quotation for your house move with Carters Removals

We can conduct a survey of your property quickly and easy, using your mobile phone, tablet, or ipad, etc. We can establish an inventory of your items, room by room. We can also calculate their size and weight, as well as determining access to the property to ensure the most suitable vehicle is used on the day of your move. 

What is a virtual survey?

A virtual survey is a face to face video call though a smartphone or tablet device – this will show us the contents and layout of your home to enable us to give you an accurate quotation for your move.

What are the benefits in doing a virtual survey?

There are several benefits in doing a Video Survey – the main being that you the customer can do a survey in the comfort of your home wherever you are in the U.K. There is no need for a representative to call at your home and it’s environmentally friendly.

What devices do I need to do a video call?

You will need a Smartphone (Android or Apple) with a camera function or a Tablet device with a camera function. We will explain how it works prior to setting up the video call with you.

How does it work?

You may have to download an Application (App) on your Phone/Tablet in order for us to do the survey. This will depend on whether we use Google Meetings, Whatsapp, etc. You will have to show us via your camera the items in your property that have to be moved.

How much does a virtual survey cost?
Virtual survey’s are completely free to the customer, we are always here to answer any questions you may have.

What do you need to see?
We need to see as much as possible for to do our calculations. Start on the driveway or street so that we can calculate the distance we have to carry the your furniture. Then inside the property we would need to see all rooms and contents – both upstairs & downstairs. Also the rear of property we’d need to see Garage/Shed, Garden Furniture, Garden Pots, Statues, Trampoline etc.

How long does it take to do a virtual survey?
Every survey is different. It is dependent on how big your house is and how much furniture you have to move. You will need to be connected to a reliable internet connection – and on average it takes approximately 20 minutes.

How do you work out my quotation?
In every survey, whether it’s in person or via video call, we work out the distance to travel, man hours in loading and unloading, and the total volume of goods/effects/furniture you have to move. This way we can ensure the correct number of staff are provided, and a large enough removal vehicle to accommodate your goods.

What if we lose connection midway through or survey?
If the connection drops during our call, you can simply reconnect hitting the connect button on the App. If the internet connection does not reach a particular part of the property e.g. Garage shed or outside the home, you can upload a video recording to us at 07807862829 or via our email address usinga screen recorder

What it there’s poor lighting in the call?
You can use your torchlight on your phone/tablet in poor light places such as lofts, garages, sheds, etc

What if some things are staying within the property?
It is best to identity what is staying within the property before the video call commences we find using the brightly coloured fluorescent “post it” labelling notes on the items that are staying works well as they are eye catching.

What if I have questions for you whilst the survey is underway?
We welcome all questions you may have for us, you can raise any questions before, during and at the end of the survey.